Welcome to Fragnateque. By using our website and purchasing our products, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making any purchase.
1. General Information
1.1. All fragrances sold on our website are shipped from China. We work with reputable manufacturers and suppliers to offer competitive prices.
1.2. All our products are 100% original. We do not sell counterfeit items.
1.3. By placing an order on our website, you confirm that you are at least 18 years old or have received permission from a parent or guardian to make a purchase.
1.4. We reserve the right to amend these terms and conditions at any time. Any such amendments will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website.
2. Shipping and Delivery
2.1. Orders can take up to 45 days for delivery, depending on your location, customs procedures, and other factors beyond our control.
2.2. We are not responsible for delays caused by customs, postal services, or other circumstances beyond our control.
2.3. Shipping fees are calculated at checkout based on your shipping address and the weight of your order.
2.4. Once your order is dispatched, you will receive an email confirmation. It is your responsibility to monitor the delivery status of your order on our website and ensure someone is available to receive it.
2.5. If an order is returned to us due to an incorrect address or failure to collect, you will be responsible for any additional shipping costs incurred.
3. Dispute Resolution
3.1. If you have any disputes or issues with your order, you agree to contact our customer support first and attempt to resolve the issue before initiating a chargeback or dispute.
3.2. Our customer support team can be reached via email at [MAIL] or through our contact form on the website.
3.3. We aim to respond to all customer support inquiries within 48 hours. Please provide your order number and detailed information about your issue to expedite the resolution process.
4. Privacy Policy
4.1. Our website does not collect cookies or any other information beyond what you provide to us.
4.2. Your personal information will not be shared with any third party and will be kept strictly confidential.
4.3. We collect information such as your name, email address, shipping address, and payment details solely for the purpose of processing your orders.
4.4. You have the right to access, modify, or delete your personal information at any time. To do so, please contact our customer support team.
4.5. We implement security measures to protect your personal information from unauthorized access, use, or disclosure.
5. Allergies and Product Liability
5.1. We are resellers, not manufacturers, and therefore we do not have detailed information about the ingredients of the fragrances.
5.2. We are not legally responsible if you are allergic to any components of the fragrance.
5.3. It is your responsibility to read the product descriptions and ingredient lists provided on the website before making a purchase.
5.4. If you have any known allergies, please consult with a healthcare professional before using any fragrance products.
6. Returns and Refunds
6.1. If you wish to return an item, you must send the package back within 30 days of receiving it and provide proof of shipment.
6.2. Returned items must be unused, unopened, and in their original packaging to be eligible for a refund.
6.3. Refunds will be processed within 30 days after we receive the returned item in its original condition.
6.4. Shipping costs for returns are the responsibility of the customer unless the return is due to a mistake on our part.
6.5. If an item is lost or damaged during delivery, or if delivery does not occur within 45 days, you may request a refund, which will be processed within 30 days if approved.
6.6. To initiate a return or refund, please contact our customer support team with your order number and reason for the return.
7. Additional Terms
7.1. Prices and availability of products are subject to change without notice.
7.2. We reserve the right to refuse service to anyone for any reason at any time.
7.3. By using our website, you agree not to use our products for any illegal or unauthorized purpose.
7.4. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion.
7.5. We reserve the right to discontinue any product at any time.
8. Intellectual Property
8.1. All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Fragnateque or its content suppliers and is protected by international copyright laws.
8.2. Unauthorized use of any content on this website is strictly prohibited and may result in legal action.
9. Limitation of Liability
9.1. To the maximum extent permitted by law, Fragnateque shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our products or website.
9.2. This includes but is not limited to damages for loss of profits, data, or other intangibles, even if we have been advised of the possibility of such damages.
10. Governing Law
10.1. These terms and conditions are governed by and construed in accordance with the laws of Romania, and you irrevocably submit to the exclusive jurisdiction of the courts in that location.
10.2. If any provision of these terms and conditions is found to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these terms and conditions. Such determination shall not affect the validity and enforceability of any other remaining provisions.
11. Contact Information
11.1. For any questions or concerns regarding our terms and conditions, please contact our customer support team at [MAIL].
Thank you for shopping with us!
Fragnateque Team.
